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Home: Welcome
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What I do

 

 

  • Individual and team coaching 

  • Facilitate collaborative workplace relationships

  • Quickly identify key areas to be addressed




Coaching Professional

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My approach

 

 

  • I use evidence based coaching methodologies

  • I listen, diagnose, and work with you and your people to develop a tailored program

  • I provide targeted coaching, specific to your needs and outcomes

  • I work with my clients to overcome barriers and fast track performance and results

  • I build rapport and enable safe, open, honest conversations 

  • I delve into, question and challenge existing beliefs

  • I tailor and support behavioural change strategies to achieve extraordinary results
  • I encourage and support my clients to be their best

About Helen 

Home: About Helen

Experience

  • Over 25 years experience in senior management, customer service operations and sales.

  • Diverse industry experience including telecommunications, health, retail, education, financial services, insurance, government and the utilities sector.

  • Senior consultant for a highly regarded CX consulting firm.

  • Worked extensively both nationally and internationally including roles in Africa (Ghana, South Africa), Europe (Italy, Portugal, Turkey) and Australasia (Philippines).

 

Client feedback  

‘Helen is known for her mature and caring ability to cut through quickly and identify core issues that stifle communication and negatively impact performance’.

 

Education

  • Masters in Organisational Coaching (Sydney University)

  • International Coaching Federation Member (ICF)

  • Graduate Diploma in Business Administration

  • Securities Institute Graduate

  • Trained in main change methodologies e.g. ADKAR, PROSCI, Kotter, GROW.

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Home: Testimonials

“I found Helen to be an excellent coach, who really challenged my thinking and sparked a sequence of changes. She demonstrated an insight into both business and people and used this to facilitate my development. I would recommend Helen to anyone who wants to improve and live up to their potential”

​National HR Business Psychologist 
Financial Services

Testimonials

Key Focus Areas

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1 Communication

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Common workplace symptoms

  • "My team is in conflict"

  • "My team members say they are unclear of their role and objectives"

  • "My engagement scores are dropping/low"

  • "Other departments and customers say my team is hard to deal with"

 

How I work with you to solve​​

  • Focus on leader capabilities, gaps and interpersonal skills

  • Develop self-awareness of strengths and opportunities e.g. through daily logs and reflection

  • Develop skills in active listening e.g. through paraphrasing, verbal and non verbal communication

  • Practice new skills in different scenarios, replay the video, what I did well and what I can improve

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Outcomes and benefits

  • Teams report high engagement with their leader

  • Teams demonstrate a clear understanding of goals and objectives

  • Improved workplace collaboration, stabilty and productivity

Home: Key Focus Areas
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